Return Policy

📦 Return, Refund & Warranty Policy

Last updated: June 12, 2025

At Blueprint CoC, we specialize in premium digital base layouts, custom designs, and professional coaching services for Clash of Clans. All of our products are digital and delivered instantly or through private services, such as Discord. Due to the nature of these products, we do not offer traditional returns. However, we provide limited warranties for Custom Bases and clearly define refund eligibility below.

📦 Return Method

Our digital services are not eligible for physical returns. All applicable returns (if approved) are handled digitally by mail.

💵 Currency

All prices and transactions are listed in USD. Refunds (if applicable) will be processed in USD and may be subject to currency conversion differences, depending on your bank's exchange rate.

🔁 Restocking Fees

We do not charge restocking fees on any of our products.

🛠️ Custom Base Warranty

All Custom Bases come with a one-time warranty if your base is three-starred (tripled) on the first use.

✅ Warranty Terms:

This warranty only applies to Custom Bases, not to pre-made Base Packs.
For Legend League bases, a 2-day defense log is required.
If your base is not for war, performance-based judgment may be used to determine eligibility.
Warranty must be claimed within 10 days of delivery.
- Exceptions apply to large orders or approved custom arrangements.

🔧 How to Claim:

Join our Discord Server
Navigate to the 🛠┋help-support channel under BP Services
React to the post to open a private support thread
Submit:
- A screenshot of your order confirmation
- Video proof of the triple OR a 2-day defense log (for Legends League)

If your claim is approved, our builders will replace the base with a fresh custom layout tailored to your original request.

💸 General Refund Policy (Digital Products)

As all our products are digital and made accessible immediately:

Refunds are not offered unless there is a confirmed technical failure or delivery issue

✅ Refunds may be granted ONLY if:

Your base link is broken, undelivered, or not replaced upon request
You received a product that doesn’t function properly, and our team confirms the issue

To request a refund:

Please email us at info@blueprintcoc.com within 48 hours of your purchase.
Include:

Your order number
A short description or evidence of the issue

If approved, the refund will be processed within 3 business days. Processing times may vary based on your bank or payment provider.

📌 Final Note

By placing an order on blueprintcoc.com, you acknowledge and agree to the terms of this warranty and refund policy in full. If you disagree, we respectfully request that you do not proceed with your purchase.

All claims are reviewed on a case-by-case basis and are handled at the discretion of the Blueprint CoC support team.

For further questions, feel free to reach out:
📧 info@blueprintcoc.com
💬 Or through our Contact Us page

© 2025 Blueprint CoC LLC – All rights reserved.
Unauthorized resale, redistribution, or sharing of our digital content is strictly prohibited.