At Blueprint CoC, we understand the challenges posed by the current Clash of Clans meta. We remain committed to providing high-quality bases and ensuring customer satisfaction.
For our Custom Bases, we offer a 1-time warranty. If the layout is not specifically designed for wars, the warranty will be assessed based on overall performance. Please note that this warranty is valid for 10 days from the date of purchase, unless the order is part of a large package or involves special circumstances.
In the event of a fresh triple, we will implement tweaks and changes to enhance the base. If poor performance continues despite these adjustments, we will replace the base with a new one at no additional cost. For Legends League bases, a 2-day defense log is required for us to analyze the base. After reviewing the performance, we will assist with tweaks, and if there is still no improvement, a free replacement will be provided.
Please note that Base Packs are excluded from any warranty and are therefore non-refundable.
To claim your warranty or report an issue, please join our Discord Server. Once there, navigate to the 🛠┋help-support channel under the BP Services category and click on the emoji below the picture. This will open a private channel where you can provide a screenshot of your order confirmation email and video proof of the base's performance, or a 2-day defense log for Legends League bases.
If you have any questions about joining Discord or other inquiries, feel free to reach out via our Contact Us page.
Regarding our Coaching Sessions, it's conducted via Discord, where you'll join a voice channel with your selected Pro Player. If you have any concerns or require a refund, please let us know through the same support channels. We take pride in our Coaching Sessions and have consistently received positive feedback. Rest assured, our Coaches are dedicated to ensuring your satisfaction.
Important Note:
While our builders strive to create the best possible bases to withstand the current meta, the unpredictable nature of the game means that any high-quality attack can potentially result in a triple. By making a purchase, you acknowledge and fully agree to our warranty policy. If you disagree with any part of this policy, we advise against making a purchase on our website (www.blueprintcoc.com).
For our Custom Bases, we offer a 1-time warranty. If the layout is not specifically designed for wars, the warranty will be assessed based on overall performance. Please note that this warranty is valid for 10 days from the date of purchase, unless the order is part of a large package or involves special circumstances.
In the event of a fresh triple, we will implement tweaks and changes to enhance the base. If poor performance continues despite these adjustments, we will replace the base with a new one at no additional cost. For Legends League bases, a 2-day defense log is required for us to analyze the base. After reviewing the performance, we will assist with tweaks, and if there is still no improvement, a free replacement will be provided.
Please note that Base Packs are excluded from any warranty and are therefore non-refundable.
To claim your warranty or report an issue, please join our Discord Server. Once there, navigate to the 🛠┋help-support channel under the BP Services category and click on the emoji below the picture. This will open a private channel where you can provide a screenshot of your order confirmation email and video proof of the base's performance, or a 2-day defense log for Legends League bases.
If you have any questions about joining Discord or other inquiries, feel free to reach out via our Contact Us page.
Regarding our Coaching Sessions, it's conducted via Discord, where you'll join a voice channel with your selected Pro Player. If you have any concerns or require a refund, please let us know through the same support channels. We take pride in our Coaching Sessions and have consistently received positive feedback. Rest assured, our Coaches are dedicated to ensuring your satisfaction.
Important Note:
While our builders strive to create the best possible bases to withstand the current meta, the unpredictable nature of the game means that any high-quality attack can potentially result in a triple. By making a purchase, you acknowledge and fully agree to our warranty policy. If you disagree with any part of this policy, we advise against making a purchase on our website (www.blueprintcoc.com).