Builder Hall | Custom Bases

Website Packs:

• Pick the pack you want, in some packs you will have the chance to pick Quantity between x3, x5, x10 and even x15. 

• Your pack will be instantly delivered to your email inbox. This process can take between 5 to 20 minutes due to security reasons. Please make sure to check the spam folder if it’s your first time ordering from us.
  
  
• On some products, each start of the month we will add new packs so they are updated and fresh for the next month. The old ones won't be available ever again so make sure you get them before is too late.

• You can only get these designs here. The Blueprint Website packs are built exclusively for the website and not shared with patreon or any other place.

Blueprint Designs:

• Place your order and pick between all the possibilities we have type/style of design, after that you can pick the amount of bases you need.
   
• If you want to point out something to the builder, make sure to add in notes any specifics about your order, for example, if you need the base to defend 1 or 2 specific armies, etc.
  
  
• After that our builders will start working hard on your base. The current wait time is between 4-8 days. Custom designs will be ready a little bit sooner than TH14 Pro Bases.
  
  
• In the meantime, if we need to ask you anything specific about your order, we will send you an email.
  
  
• Your base will be delivered to your email inbox when it's ready.
  
  
• You can also order Blueprint Custom designs through our discord by opening a Ticket. https://discord.gg/Blueprint
  
  

Pro Sessions:

• After you choose the service you want, make sure to add in notes the days and times (CET) you would like to book your session, please provide at least 2 options in regards to dates/times.
  
  
• After your purchase is completed, join our Discord Server https://discord.gg/Blueprint and open a ticket in BB Services/session_orders. 
  
  
• After that you will have a private channel at the bottom of our server, please provide a screenshot of the confirmation email you received after your purchase, make sure it shows your order number and the player you booked.

• When you have your channel ready we will help you with whatever you need and prepare your coaching session with the player picked.

Regarding our Custom Bases, every design has a 1-time guarantee if it's tripled on the first use; if the layout is not made for wars, the guarantee will be based on the performance. This guarantee no longer stands after 10 days unless large orders or particular situations. Guarantees only apply to custom-made designs. 

Base Packs are excluded from the guarantee and therefore are non-refundable. 

For you to claim your guarantee or report an issue with your base, you have to do it through our Discord Server; once you join, you need to look for a channel called 🛠┋┋help-support in the Category BP Services and click on the emoji below the picture, after that a private channel will open up in the bottom of the server. Once you are there, send a screenshot of the confirmation email of your order alongside the video proof of the base you are trying to replace or a 2-day defense log if it's a Legends League Base.

If you have any questions about how to join discord or anything else, you can also use our Contact Us page.

Related to our Coaching Sessions, you will need to be in our Discord Server to be able to join a voice channel with each Pro Player, so if you have any complaints or need your money back, you can let us know there. Our Coaching Sessions always end up with happy customers, and we haven't had any complaints regarding Coaching before. Our Coaches will take care of you well.