Every design has a 1 time guarantee if its freshed on the first use, if the layout is not made for wars, guarantee will be based on the performance. This guarantee no longer stands after 10 days unless big orders or special situations. Guarantees only apply to custom made designs. Monthly Packs are excluded from the guarantee and therefore are non-refundable.
In order for you to claim your guarantee or report an issue with your base you have to do it through our Discord Server, once you join you need to look for a channel called 🛠┋design_orders and click on the emoji below the picture, after that a private channel will open up in the bottom of the server. Once you are there, make sure to send a screenshot of the confirmation email of your order alongside the video proof of the base you are trying to replace or a 2 day defense log if its a Legends League Base.
If you have any questions about how to join discord or anything else you can also use our Contact Us page.