Every design has a 1-time guarantee if it's freshed on the first use; if the layout is not made for wars, the guarantee will be based on the performance. This guarantee no longer stands after 10 days unless it's a big order or a special situation. Warranties only apply to custom-made designs. Monthly Packs are excluded from the guarantee and therefore are non-refundable.
For you to claim your guarantee or report an issue with your base you have to do it through our Discord Server; once you join, you need to look for a channel called 🛠┋design_orders and click on the emoji below the picture; after that, a private channel will open up in the bottom of the server. Once you are there, make sure to send a screenshot of the confirmation email of your order alongside the video proof of the base you are trying to replace or a 2 day defense log if it's a Legends League Base.
If you have any questions about how to join discord or anything else, you can also use our Contact Us page.